Support

SightPulse Support

Last updated: 16 October 2026

How to reach us for support, demos, private offers, billing and security. SightPulse is operated for SightPulse AG by the engineering team of CBS Systems in Belgrade.

1. Support for customers

Write to support@sightpulse.ai and include:

• your company name and the SightPulse plan you use;
• your Azure subscription ID and the name of the SightPulse managed application;
• what happened, when, and how many users are affected;
• whether you have enabled just-in-time access, so we can request access for the investigation.

Please do not send personal data of consumers or other customer data by email. If we need to look at data, we do it inside your tenant, under the access mode you have chosen.

Response targets and any service levels are those in your private offer or order.

2. Request a demo

The SightPulse Demo plan runs in your own Azure subscription on a synthetic dataset, with the Analyst and demo versions of all four domain agents. It is available by invitation. Send your company name, contact person and the Azure subscription ID you want to use to demo@sightpulse.ai. We add the subscription to the Demo plan, and it appears in Microsoft Marketplace for that subscription. The Demo plan terms apply.

3. Buying SightPulse: private offers

The prices on our Microsoft Marketplace plans are indicative list prices per market and month. Every paid subscription is confirmed in a private offer after a short data complexity assessment, and your deployment is activated for your data once the private offer is accepted.

1. Contact sales@sightpulse.ai before deploying a paid plan.
2. We run the data complexity assessment with your team and agree scope, price and term.
3. We issue the private offer in Microsoft Marketplace for your billing account and send you the link. Microsoft does not email you about it.
4. You accept the private offer in the Azure portal, under Marketplace, Private Offer Management, and deploy.
5. We activate the deployment for your data and start onboarding.

Purchases through Microsoft Marketplace are invoiced by Microsoft on your Azure bill and can count toward an Azure consumption commitment where eligible. You can also contract with us directly.

If you deploy a paid plan without a private offer, Microsoft charges the plan’s list price each month while the platform stays inactive for your data. If you have done so, contact sales@sightpulse.ai. You can delete the deployment at any time to stop further charges; refunds for Marketplace purchases are decided by Microsoft.

4. Billing

For Microsoft Marketplace purchases, invoices and payment are handled by Microsoft. Billing questions about an invoice go to Microsoft through the Azure portal. Questions about the price or scope of your private offer go to sales@sightpulse.ai.

5. Security and data protection

Report a vulnerability to security@sightpulse.ai. Requests about personal data, including data subject requests, go to privacy@sightpulse.ai. Security questionnaires and transfer documentation: see Trust & Data Protection.

6. Company

SightPulse AG
Dammstrasse 19
6300 Zug, Switzerland
UID CHE-344.951.907